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 AFTA REFUND LETTER - 2024 version

Narelle Melhuish's profile image
Narelle Melhuish posted 20-07-2024 10:16

Hi, 

The attached refund letter was invaluable to us during Covid and we included it with every relevant refund correspondence. I still use it today for refunds because it beautifully explains the process and the agents role in securing refunds for our customers from airlines and suppliers, however much of it is no longer relevant. Eg the focus on Covid.

Is there an updated version of this available for agents? 

If not could one be created?

Attachment  View in library
AFTA - THE FACTS ON REFUNDS.pdf 129 KB
Nina Hedges's profile image
Nina Hedges posted 23-07-2024 15:44

Hi Narelle

Thank you so much for reaching out to us via the Travel Exchange.

Yes, we will review this flyer and other pre-covid flyers and create a flyer for our members to use with their customers that explains the position of the travel intermediary and what this means in relation to refunds etc.

I will be back in touch once the document is finalised.

Thank you again

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